PAIA MANUAL

This PAIA Manual is published in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (“PAIA”), as amended, and the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. INTRODUCTION

MyPerks (Pty) Ltd (“MyPerks”, “we”, “us”, or “our”) respects the right of access to information and is committed to transparency in terms of PAIA and POPIA.

This Manual explains:

• What information MyPerks holds
• How access to information may be requested
• How personal information is processed and protected
• The procedures applicable to PAIA requests

2. COMPANY DETAILS

Registered Name: MyPerks (Pty) Ltd
Registration Number: 2019 / 054677 / 07
Physical Address: 11 Grove Avenue, Claremont, Cape Town, 7708, South Africa
Website: https://www.myperks.co.za
General Contact Email: info@myperks.co.za

3. INFORMATION OFFICER

In terms of POPIA, the Information Officer is responsible for compliance with PAIA and POPIA.

Information Officer: Managing Director / CEO – MyPerks (Pty) Ltd
Email: hello@myperks.co.za

 

The Information Officer may delegate duties to a Deputy Information Officer where required.

4. GUIDE ON HOW TO USE PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. This guide is available from the SAHRC website or by contacting them directly:

South African Human Rights Commission
Website: https://www.sahrc.org.za

5. RECORDS AVAILABLE WITHOUT A PAIA REQUEST

The following records are available without a formal PAIA request:

• Information available on the MyPerks website
• Marketing material and public product information
• Published policies (Privacy Policy, Cookie Policy, Terms & Conditions)

6. RECORDS HELD BY MYPERKS

MyPerks holds records in the following categories:

6.1 Corporate & Legal Records

• Company registration documents
• Shareholding records
• Agreements and contracts
• Intellectual property records

6.2 Client & Customer Information

• Client contact details
• Contractual records
• Billing and settlement records
• Usage and transactional data related to rewards, vouchers, and incentives

6.3 End-User Information

• Employee or customer data of corporate clients
• Contact details (email, mobile number)
• Voucher issuance and redemption data

6.4 Employee Records

• Employment contracts
• Payroll and HR records
• Performance and disciplinary records

6.5 Supplier & Partner Information

• Supplier contracts
• Brand partnership agreements
• Payment and settlement information

6.6 Financial Records

• Accounting records
• Invoices and payment records
• Tax-related documentation

6.7 Technical & Operational Records

• System logs and access records
• Security and compliance documentation
• Platform usage data

7. RECORDS HELD BY THIRD PARTIES

MyPerks may store or process information using trusted third-party service providers, including:

• Cloud hosting and infrastructure providers
• Messaging and communication platforms (email, SMS, WhatsApp)
• Analytics and reporting tools

Personal information shared with third parties is governed by contractual safeguards and data protection obligations.

8. POPIA COMPLIANCE & PERSONAL INFORMATION PROCESSING

MyPerks processes personal information in accordance with POPIA.

8.1 Purpose of Processing

Personal information is processed for:

• Providing rewards and incentive services
• Platform administration and support
• Contractual and legal obligations
• Communication and reporting

8.2 Categories of Data Subjects

• Employees
• Clients and corporate representatives
• End-users (employees/customers of clients)
• Suppliers and partners

8.3 Categories of Personal Information

• Identity and contact information
• Transactional and voucher data
• Employment and contractual information
• Technical usage data

8.4 Security Measures

MyPerks implements appropriate technical and organisational measures to protect personal information, including:

• Access controls
• Encryption where appropriate
• Secure hosting environments
• Internal data protection policies

9. ACCESS REQUEST PROCEDURE

9.1 Request Form

Access to information must be requested using the prescribed PAIA request form, available from the SAHRC or on request from MyPerks.

9.2 Submission

Requests must be submitted in writing to the Information Officer via email or physical address.

9.3 Request Fees

Fees may be payable in accordance with PAIA regulations. Where applicable, requesters will be notified of the fee before processing.

10. GROUNDS FOR REFUSAL

Access to records may be refused in terms of PAIA where:

• Disclosure would violate personal privacy
• Confidential or proprietary information is involved
• Legal privilege applies
• Disclosure would prejudice security or commercial interests

11. AVAILABILITY OF THIS MANUAL

This PAIA Manual is available:

• On the MyPerks website
• Upon request from the Information Officer

12. UPDATES TO THIS MANUAL

This Manual may be updated periodically to reflect legal or operational changes. The latest version will always be available on the website.

13. CONTACT DETAILS

For PAIA requests or queries, please contact:

Information Officer
MyPerks (Pty) Ltd
📧 hello@myperks.co.za
📍 11 Grove Avenue, Claremont, Cape Town, 7708